Rapport de stage d’anglais

Introduction : i did my internship at FRANCE PARE-BRISE in Strasbourg during 6 weeks.

I. The company

a. Historie

France Pare-Brise is a company in the maintenance and repair of light motor vehicles, located at 7 rue Alexandre Dumas, 67200 Strasbourg, which performs repairs and replacement of all glazed parts of cars whose manager is M. BICER.

Its head office is in Zac des Begnennes, 57365 Ennery, which takes care of IT problems, payments and rejected invoices.

b. Organizational chart

The manager is the only one at the workshop to carry out interventions on the vehicles. The reception assistant takes care of reception, client files, invoicing, and part of the accounting

c. The leadership

The employer is very attentive, he often takes decisions alone, but does not hesitate to ask the opinion of his employees for minor decisions. He offers lunch, he communicates in a friendly manner, and is familiar with him as well as being familiar with his employees.

d. Internal communication methods

Within the company they communicate by telephone, because each department and each employee have them at their disposal, even in the workshops. But knowing that it's a small business most of the time it's a face-to-face communication.

e. How employees are motivated

Employees often have bonuses when the company increases its financial capacity. Or sometimes gift vouchers, or restaurant tickets. They are also often invited in the evening by partners when the employer can very well choose to go alone. They also receive gifts at parties.

f. The customers

The company's customers are 50% of professionals and 50% of individuals. Customers such as SIXT, AVIS, EUROPCAR.

g. The suppliers

The business to suppliers such as Saint-Gobin, delivery shipper companies like Colissimo, and insurance partners who have better visibility and more visibility.

II. Activities

During my internship I performed several tasks:

- photocopies

- telephone and physical reception

- reply to emails

- send mail

- document sorting and customer file.

Except that the first week I only observed to be able to adapt and learn.

III. Difficulties

Organizational : I was always on time but my tutor was always late I sometimes waited 1 hour, I lived far from my internship place it was difficult to access it for me.

Material

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