Management Interculturel

Seminars about intercultural communication

Objectives :

- Review the intercultural perspective as it relates to a wide arena of applications.

- discuss basic concepts, conceptual frameworks, and some broader contexts of intercultural communication.

-Introduce basic communication and assimilation skills which will facilitate transition and adjustment to the cross-cultural environment.

-How to build trust, improve relationships and work more effectively with people from other cultures.

- Develop intercultural sensitivity in terms of beliefs, values, and norms.

- Participate in simulations, exercises, and experiential learning activities to improve your own skills.

-Assess models of cultural diversity and training programs, and their impact on people and organizations.

• Able to :

-Improve relationships and work more effectively with people from other cultures

-Develop competency in working across cultures to teach, manage, and interact in our

increasingly diverse and pluralistic world.

-Communicate with people from different cultures and get the abilities needed to deal with intercultural barriers

• Dates:

3-Day Workshops: Wednesday-Friday, 9:00 am– 5:00 pm; December 10-12, 2013

• Participants:

Janet Marie Bennett, PhD, founded the Intercultural Communication Institute (ICI) and now directs the University of the Pacific individualized Master of Arts in Intercultural Relations.

Chris Cartwright, MPA, EdD, is the director of intercultural assessment at the Intercultural

Communication Institute, as well as a doctoral graduate in educational leadership at Portland State University.

Dorothy Sermol, MA, is the director emeritus of Intercultural Communication Solutions, through which she designed and conducted training programs in intercultural communication and diversity, gender issues, acculturation, and conflict management for higher education, healthcare, social services, and private industry.

Summary:

Part I : foundation of intercultural communication

• Definition of communication

• Definition of culture

• Definition of intercultural communication

• The importance of intercultural communication

Part II : intercultural communication processes

• Intercultural communication process:

- Identity and intercultural communication

- Language and…

- Nonverbal codes and cultural space

Part III : issues of intercultural communication

• Barriers of intercultural communication

• Dealing with Barriers to Intercultural Communication

• Cultural shock

Part IV : hosfstede’s dimensions and intercultural communication

• Hofstede’s cultural dimensions

• Cross cultural dimensions according to Hofstede

• Terms and concepts of Intercultural communication

Introduction

The different cultural mode decides the different communication method, if the two communication sides come from different cultural background, the barriers will be existed. Lots of theories are about communication methods. An anthropologist called Edward Hall, he‟s High-low Context (Hall, 1977) theory is the most influence. In the high-context culture, information transfer and communication need the help of body language, context of contact and scene. Chinese people like to communicate with indirect language, this process-oriented communication, often depends on the recipient's interpretation. It is easy to lead to many misunderstandings, if someone does not know the context of the conversation. The low-context culture, most of the information is clear and direct symbols such as language and text expression, the Westerners, especially Americans, tend to use the send-oriented communication, information need to be sent to the recipient properly, the recipient understand the information. When a Chinese and an American have a conversation, the American can not catch what exactly Chinese try to say, and the Chinese think the American people is too direct to accept. We could imagine how powerful the cultural differences are.

1. Communication

The word “communication” derived from the Latin word ‘communicare’ that means to impart, to participate, to share or to make common. It is a process of exchange of facts, ideas, and opinions as a means that individual or organization share meaning and understanding with one another. In other words, it is a transmission and interacting the facts, ideas, opinion, feeling and attitudes. It is the ability of mankind to communicate across barriers and beyond boundaries that has ushered the progress of mankind. It is the ability of fostering speedy and effective communication around the world that has shrunk the world and made ‘globalization’ a reality. Communication had a vital role to play in ensuring that people belonging to a particular country or a culture or linguistic group interact with and relate to people belonging to other countries or culture or linguistic group. Communication adds meaning to human life. It helps to build relationship and fosters love and understanding. It enriches our knowledge of the universe and makes living worthwhile.

1.1 Role of communication in business

The

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