Starbucks.

Starbucks (Sujet BTS Oral)

Situation : A conversation between the manager of starbuck outlet and a apllicant for the position of assistant store manager. Your role : Applicant for the position of assistant store manager. Your task : You must convince the store manager to hire you

Me : Hello I come for the position of assistant store manager. Thank you for giving some of your time I passed my french baccalaureat in june 2014 and my two-year technical degree in marketing and management in 2016

Our story began in 1971 ; back then you had a single store in seattle.

Today you have millions customers everyday with exceptional products and they are more 20.000 retails stores in 65 countries

Ethical source : This coffee is the highest quality and this includes reponsible purchasing practices, supporting farmer loans and forest conservation programs/

Environemental stewardship : you commit to take care of the planet and encourage your customers to do the same

Community involvement: from the neighborhoods where our stores are located to the ones where our coffee is grown. We believe in fostering thriving communities

I have already an experience during 1 year in customer service in a retail and one year in customer service in restaurant environment.

For example I konow communicates clearly, contributes to positive team environment, Promotes the culture, values and missions of companies and engages in conversation with customers to understand customers needs and the needs of the community in which the store is located.

I have applied for this job as I consider I am the right person for this offer : I have a skills in effective oral communication, in a strong interpersonnal and strong problem-solving and team building skills ; More over I’m ability to work in a fast-paced and changing environment, to deliver excellent customer service and to work as part of a team

Salary : 36923$ by year and additional compensation includes stock bonus of $1776 and prodit sharing of $ 2192

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