Advising a Customer at the Beauty Salon
Cours : Advising a Customer at the Beauty Salon. Recherche parmi 300 000+ dissertationsPar Kevin Normand • 7 Février 2021 • Cours • 399 Mots (2 Pages) • 520 Vues
Advising a Customer at the Beauty Salon[pic 1]
https://www.thebeautysalon.ie/ [pic 2]
BE PRO[pic 3]
You are doing your work placement as a sales (wo) man at The Body Shop in Dublin. You are in charge of a female customer who would like to buy a face mask. You target the customer’s needs, advise her and make the sale.
1 What is your missions?
Read the situation and fill the blanks
ADVISING A CUSTOMER AT THE BEAUTY SHOP
Location (city, country): ................................................................................................................
Name and Type of Company: .....................................................................................................
My Status: .....................................................................................................................................
My Interlocutor: ............................................................................................................................
My Mission: ....................................................................................................................................
Put the sales steps in order and complete the following table.
Reminder : The nine steps of the sale[pic 4]
Document 1 : The nine steps of the sale |
|
Number | STEPS | Translation | ||
1 | ______________________ | Prise de congé | ||
2 | ______________________ | Recherche des besoins | ||
3 | ______________________ | Reformuler | ||
4 | ______________________ | Vente additionnelle | ||
5 | ______________________ | Réfuter les objections/ négocier | ||
6 | ______________________ | Présenter le produit | ||
7 | ______________________ | Conclure la vente | ||
8 | ______________________ | Accueil et prise de contact | ||
9 | ______________________ | Présentation du prix |
Connect the steps to their translation.
Put the following sentences in the right order to make a dialogue between you and the customer.
- Ok, please, do not hesitate to tell me if I can be of any help.
- Let me ask you a few questions.
- Good afternoon madam, I’m… How can I help you?
- Ok, first of all, let’s make a point on your skin profile in order to choose the most suitable product.
- Oh, yes, finally… Maybe you could help me. I would like a face mask but I don’t know which one to choose.
- Good afternoon. Hmmmm, I’m just having a look at the products, thank you.
You, the trainee : ...................................................................................................................
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