The e-commerce

The e-commerce

Nowadays, it is easier for the consumers to find their happiness at any moment thanks to the e-commerce, or also called electronic commerce which is a process of buying and selling products through electronic means, especially by Internet or mobile applications. This type of commerce has gained enormous popularity in recent decades and it's replacing the traditional stores. It is a benefit to increase the international market. This commerce has advantages but also inconvenients. Firstly we are going to talk about the advantages to use the e-commerce for the consumers and the sellers, then lastly the disadvantages.

First of all, the e-commerce permit to buy online at any time, because the online platforms are open 24x7x365 and consumers get an ultimate shopping experience. The keys of the success are the easiness and the rapidity to get a product or a service. This kind of commerce offers competitives and interestings prices for the customers who can find lower prices online so they can save money and time too. In addition, the stock information is udapt in real time so it's good for the consumers who has the choice to search on another website. The consumers can pay with credit card, paypal and has the choice to pay in installments.

Furthermore, this form of commerce drives customers to make impulse purchases ; so what can be better for the sellers. They don't need to buy and spend money for physical premises. However, the electronic commerce didn't have only benefits but also disadvantages.

On the first hand, some clients had bad experiences so they are skepticals to buy again online. As for example, most of people had problem with the payment, the delivery time, the quality of the products or the steps to return the products. Some people being gouged, because many malicious sites exists so the consumers must be careful about the phishing, the scams, the ransomware online. Although, to buy online it's a time saving, some people prefer to shop at physical premises, because they can try the product and see and touch the product. But also have more informations or advices by the seller. Effectively, the websites provide limited informations and photos about the product and services, so that can create a dissatisfaction for the potentials clients. The communication between the client and the online platform isn't fast whereas the client can be unhappy and the seller lost a client. Today, it's easy to find a good transporter who offers fast shipping with low prices. For example we have Colissimo (La Poste's brand), UPS, Mondial Relay... in France. But the fact that the time delivery it's uncertainty can bother the customers who are impatient about to receipt their orders, so that create a dissatisfaction for them. It's also

bother the sellers. The delivery can be disrupt by the random disturbances as the weather, traffic jam, a national strike...

On the other hand, lot of websites exists as Amazon and eBay which are the most famous around the world. Consequently there is strong competition on this electronic commerce, where the sellers has to be innovative and has to practice lower prices to attract the customers, unless to sell at loss. Practicing low sellings can be problematic for the sustainability of the company. In case of a computer glitch, the consumer will

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