Business emails

BUSINESS   EMAILS[pic 1]

Complete the table with the phrases in the box.

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Know the rules[pic 4]

Read the rules of writing business emails and letters. Underline the correct option in each one.

1. Double-check you have spelt the person’s name incorrectly / correctly.
2. If you have met the person you are writing to, or have written to the person lots of times before, it is usually OK to write in formal / informal English.
3. If you have not met the person or are not sure of your relationship, use formal / informal English.
4. If you are sure that you are writing to a man, but you have never met him and it is a formal situation, start the letter with Dear Sir / Mr.
5. If you are sure that you are writing to a woman, but you have never met her and it is a formal situation, start the letter with Dear Mrs / Madam.
6. Use Dear Ms / Lady + her family name if you are writing to a woman in a formal situation.
7. Use Dear Sir / Mr + his family name if you are writing to a man in a formal situation.

Reasons for writing[pic 5]

There can be many reasons for writing a business email, such as wanting to ask or give something. Write the following verbs in the correct box in the table.

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Now underline the correct verb in the following introductions. There may be more than one correct answer.

1. I am writing to inform / request / ask a brochure of your latest products.

1. I am writing to apply / request / tell for the position of Senior Manager which was recently advertised online.
2. I am writing to enquire / notify / apply you of my intention to visit Vienna as I hope to be able to meet you.
3. I am writing to tell / enquire / offer about the price of your recently advertised software.

1. I am writing to inform / offer / tell you about our new range of healthcare products coming out this year.
2. I am writing to ask / notify / request a meeting with you during next Thursday.

Useful phrases[pic 8]

Underline the correct words in the following phrases.

1. Your company was recommend / recommended to me.

1. I’m writing with regarded / regard to your recent email.

1. due to previous / early commitments.

1. I’m writing to enquiring / enquire about...

1. I hope to hear from you in the near / far future.

1. I would be grateful if you could meeting / meet with me

1. at / in your convenience

1. I’m scared / afraid I am unavailable

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Now use these phrases to replace the underlined informal phrases in the following emails.

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Correcting mistakes[pic 11]

It’s very important to check your writing before sending in a business situation. Read the following email and find 10 mistakes with grammar, spelling or punctuation.

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Write the correct version in the list below.

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2.                 

3.                 

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6.                 

7.                 

8.                 

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