Résolution de conflit

A Conflict is a “disagreement, an

opposition of ideas, or a struggle arising from

opposing demands”. Many people view conflict as

something negative, but it is actually a necessary part of

life. Conflict Resolution, then, aims to help people manage

conflict in a way that is as mutually beneficial as

possible. How you respond to a conflict situation can be as

important as how you choose to re-solve the conflict.

There are several steps that you can take if you

find yourself in a conflict situation.

The

first is to

Face the Conflict. Avoidance

usually makes problems worse, not

better, so it is best to acknowledge the situation. All of

the people involved should try to Find a Safe Space where

everyone feels comfortable discussing what is causing the

conflict. You are obligated to find a neutral space that

does not give any one an unfair advantage.

As you

discuss the nature of the conflict, remember to Note Your Body Language. Your

non-verbal messages can be in direct opposition with what

you are saying if you do not watch how your body responds.

Make sure that your spoken message and body language match

at all times. Doing this will reinforce what you are trying

to say.

Next,

Identify the Problem. When you

describe the problem, make sure that you give specific

details without judgment. Once you have stated your

position, ask the other person about how they are feeling.

Throughout your discussion, also

make sure to Listen Actively by being

open to receiving the other side’s perspective on the

situation, especially when you are the leader or head of the

group. Listening with true interest and compassion may help

to resolve your problem faster.

Depending on

your conflict management style, you may try to avoid

conflict altogether, be as aggressive as possible, or

something in-between. Regardless of your approach, do not

hesitate to Share Your Feelings and

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