ANGLAIS BTS AG, développement

I. INTRODUCTION

For my internship of the second year, I was welcomed for 6 weeks within the residence Fannie's House, situated to Saint Quentin.

During this work experience, I discovered and studied the functioning and the organization of this service. So, I was thus able to participate in the daily work of the Management assistant and the communications manager whose task is to maintain the residents’s files and regularly update them.

In a first part, I shall present the residence Fannie's House

My internship supervisors asked me to set up a business development and quality of the communication project. This procedure can so be followed by the employees and the director in a complete, effective and fast way.

In conclusion I shall specify what the contributions of this internship are, and the reflections on my orientation which I concluded.

II. PRESENTATION OF THE RESIDENCE

This residence operates in the medical and social sector, it is a modern and spacious establishment who has unity protected of 14 beds among 90 other beds. It’s composed of a competent multidisciplinary team and invested in its missions.

The available animations for the residents are : singing, reading of newspaper, manual activities, board games or even weekly outside exits are realized by the team of nursing. A chef develops on the spot the menus from fresh products so claiming the naming home-made

III. MY PROJET : BUSINESS DEVELOPMENT AND QUALITY OF THE COMMUNICATION

With the confidence of my guardians, I had to make a success of the business development and have a quality of communication, and for this needs to have concrete actions towards the prospects, and the partners :

• I identified the good targets and to canvass effectively

 I contacted by e-mail, phone, or even by mail, to invite our prospects as City halls, the Social workers, Hospitals and the Local center Information Coordination of Picardy for a visit of our residence.

• To reassure and motivate visitors, I realized via PowerPoint, a slide show which will be sent by e-mail, as well as to insert him in the screen of the welcome :

1. Photos presenting the residence

 The restoration ;

 Room ;

 Bath room.

2. By means of the organizer, the photos of the animations with the residents, as since the beginning :

 Exits except the residence, as in the park of Isle or in museums ;

 Manual studios as the knitting, the cooking ;

 Studios gym so that the residents keep in shape ;

 The meals and taken out of Christmas and new Year holidays ;

 The coming of people outside as dogs visitor, a beekeeper, an accordionist, singers, magicians...

• With this slide show, I have

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