Devoir1 Anglais CNED BTS Tourisme (corrigé)

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[pic 1]

Très bonne première partie.

Devoir 1

Les courriers révèlent des erreurs plus grossières qui gênent d'ailleurs la communication.

Il semble y avoir une différence de niveau entre les deux premières activités et les deux dernières. Revoir les courriers et prenez bien en compte la situation donnée et le contexte.

Part 1

1. Explain the three situations in which Hélène needs to speak English.

• She needs to guide        groups of American/British visitors.[pic 2]

• Outside of July, August, many tourist sites only propose visits in French and English, so she has to give guided tours in English to many different nationalities.

• Getting more and more Rusian, Japanese and Chinese tourists, even in July and August, they have no tours in these languages, so

unless they bring their own guides, she has to use English with        3

them.

1. How does Hélène prepare her presentations?

• If she knows the site?

She doesn’t have much research to do, but she finds out as much as she can about the group so that she can adapt her presentations to their level of interest.

• If she’s not familiar with the site?

+ She doesn’t give the same presentations to groups of students of architecture as groups of school students.[pic 3]

in

+ She prepares her presentations in many ways as she would in French:

Firstly, she collects as much information as she can if possible in English.

Then, she puts it into right order, tries to eliminate what is not important.

After that, she prepares a serie of notes.

• When she presents somewhere for the first time in English?

+ She practices with her friends.

• If she needs to use new, technical words?

+ When she has to use a word that is new to her, she tries to find        4

out how it should be pronounced, although it’s very difficult with some technical terms.

+ She knows a couple of teachers from England, she asks them. [pic 4]

1. What advice would Hélène give to anyone who has to make their first presentation in English?

1. Throughly prepare your presentations.
2. Make notes but don’t write out the whole presentations, because it looks and sounds unprofessional.
3. Use simple, clear English, the notes should be concise because many people are not native speakers of English.
4. Unless guiding a group of specialists, it’s not neccessary to learn a long list of architecture vocabulary.

1. Most groups are not interested in technical details. It’s important to learn and find the keywords, structures to give a

good general presentation.        5

Part 2

12/12+4/4=16/16. Excellent en tous points

1. Greet the group: “Good morning, everyone”
2. Introduce yourself: “My name is Helene and I’m your guide”
3. Say what you are going to show your group:

“This morning we are going to visit the grounds and the interior of the Château.”

1. Ask people to do something (directing people):

“ If you would like to follow me, we can start our visit.”

1. Attract people’s attention to something:

“Over there, we can see nineteenth century landscaped garden”

1. Indicate exactly where something is.

“If you look down there by the river, just next to the wall of the Château, you can see the remains of the fish tank.”[pic 5]

Part 3

1. Hélène is not available but she has a colleague, Jean-Pascal, who is an expert on the château. In French, write Hélène’s e- mail to Jean-Pascal, giving all of the details from Claire’s message

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Bonjour Jean-Pascal,

Comment vas tu? J’espère que tu vas bien.

...