Comment et pourquoi la stratégie commerciale et la stratégie RH d'Infosys se développent depuis 1990

1. Explain how and why Business Strategy and the HR strategy of Infosys have evolved since 1990.Explain to what extent the HR strategy was supporting the business strategy since the 90s.

Business Strategy HR strategy

 Dominate Indian market

• Liberalisation

• Go public: becoming a multinational firm with a portfolio of core companies

 Adopted client focus approach for achieving growth.

• Its objective is to focus on limited number of large and medium organizations throughout the world. In order to cater to the client, it emphasizes on custom built software’s.

 It quoted for premium margin.

• The company doesn’t negotiate on margin beyond a certain limit and sometimes walk out rather than compromise on quality for low cost contract.

 Differentiated itself as quality driven model not cost driven model.

• It has strong engagement with existing clients.

 Focused on value added services to new clients.

 Focused on increasing geographical base

• Expansion into low cost countries (planning to expand through Infosys China in China…)

 Focused on enhanced solutions through consulting.

 Has deep industry knowledge in various sectors.

 Invested on brand building through media and Industry analyst events.

 Believed in organic growth through risk aversion and enhancement through new technology innovation with various partners.

 Low cost Global Delivery System  Leverage Talents as the strategic differentiator

• Align people with business strategy

• Measure HR contribution to business growth

• Shift to a business performance focused on culture

 Acquire & deploy Talents globally

• Apply the right value proposition required to attract Talents by becoming “Employer of Choice”

• Design & implement scalable processes to acquire talent globally and deploy it where it offers best value

 Scale up to serve increase demands of talent

• Robust & scalable HR processes to engage, motivate and retain Talent

• Increase workforce competency

• Enable high performance collaborative culture

 Pursuit of excellence

• Leverage GDM

Maintaining a strong human resource department and creating the best environment for employees is a challenge when the company is small. A growing company, especially growth at the kind of speed Infosys managed in 20 months, creates a whole set of new hurdles

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