Decriptif et guide du resort manager en anglais

Introduction

This is the first year Base Camp has written a Resort Manager’s (RM) Guide. Its purpose is to help RM’s develop a clear idea of your role within Base Camp as an organisation and more specifically what is expected of you while running courses in a resort this winter.

This is intended as a general guide to cover all the resorts Base Camp operates in and there is also a resort specific attachment for each individual course to accompany this guide. As it is our first guide of this nature there are bound to be things you feel Base Camp can add. It would be greatly appreciated if you could note these down either on your guide itself or elsewhere to forward onto head office at the end of the season.

Before a RM arrives in resort many of the major aspects of a course (accommodation, ski/snowboard programme, etc) will have already been organised. Before the course starts it is important that the hand over of responsibility for the course from head office takes place smoothly and efficiently so that you have a thorough understanding of the resort and structure of the course.

As an ambassador of Base Camp please remember you are representing the company when dealing with seasonaires, locals and other businesses as well as when dealing with clients. Before the course starts you should be familiar with the major aspects of resort life and be developing a good understanding of the personal details of each client.

Base Camp have set up certain systems to make your management of the course as efficient and as professional as possible. This will not only allow you to run the course in a manner that the company expects but will also enable you to structure your season so that you can enjoy it as much as possible.

A Short History

Base Camp Group was formed in late 2002 and launched its first Instructor Course in Meribel soon after. In doing so Base Camp became the first ever company to work with BASI in its 40 year history and the first ever company to run an Instructor Course of its kind in the EU. Since then Base Camp has expanded into several other resorts (Whistler and Val d’Isere) and now offers North American & European qualifications on a variety of 1 & 3 month courses. In just 3 years we have proven to be dynamic and pioneering in the courses and training we provide and including this season would have trained over 230 people to become ski or snowboard instructors.

The Base Camp Experience

Base Camp is the market leader for Ski & Snowboard Instructor Courses in Europe and if we meet our projected forecast over the next 12 months should become the market leader for Ski & Snowboard Instructor Courses worldwide.

Base Camp has identified 5 key aspects of its Instructor Courses that we feel reflect the style of course we wish to deliver, the service we provide, and Base Camps position in the market.

1. Passion For Snowsports

• a thorough knowledge of skiing and snowboarding
• a proven track record of dynamic and pioneering courses

2. Quality Coaching

Our coaches include Olympians, World Cup competitors, World Powder 8 competitors, X Games competitors, British Demo Team members and French Downhill Development Team members.

3. International Qualifications

• different qualifications depending on where you want to teach
• find work after the course through our recruitment servcie

4. World Class Resorts

• awesome powder, challenging terrain and stunning scenery
• a charming atmosphere, local culture and lively nightlife

5. A Personal, Efficient & Friendly Service

• Small and personal classes up on the mountain
• A support team looking after the day to day running of the course

AN EXPERIENCE FOR LIFE

For many of our clients a Base Camp course is more than just an opportunity to improve their skiing and snowboarding while learning to become an instructor. A Base Camp course is an adventure in itself; making new friends, discovering new environments and expanding your horizons are just as important as developing skills and gaining qualifications for life.

The Role Of A Resort Manager

As a RM you are responsible for everything to do with the course off the mountain. The ski and snowboard programme director (SD) is responsible for the on-hill programme. It is your responsibility to make the on-hill and off-hill programme have total cohesion to make an all round great course.

Day-to-day you will be planning, organising and supervising the off-hill programme. You will be liaising with head office and the SD, having a presence amongst the clients, checking that the accommodation is running smoothly, organising social events and other various activities. Your position will also require some extent of pastoral care with our younger clients. Everything you do day-to-day is expected to be done quickly, efficiently and professionally. You are the face of the organisation to our clients and to other people around resort.

Ski resorts are small and competitive communities so please always be professional, polite, and discreet, particularly when dealing with sensitive information about the company. This is outlined in your contract as is the salary and benefits associated with your role. In terms of salary and free time, we aim for the role of RM to be as attractive as any other manager’s job in resort. We hope that this helps motivate you to provide Base Camp and our clients with a service that is second to none.

[A] PRE-COURSE SET UP

It is importantly to prepare thoroughly before the course starts.

General Work Around Resort

Introduce yourself to as many shops and bars as possible. See if they will display any of our promotional material and whether they are willing to provide any deals or discounts for our clients.

It is worth visiting the tourist office to find out what information they have on local services. This is an important source of information for both you and our clients.

Familiarise yourself with the mountain including the marked runs, restaurants, meeting points and emergency services.

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