Personal profile

PERSONAL PROFILE:

Bilingual (French & English) high school graduate with solid interpersonal skills and proven ability to meet customer needs through active listening, excellent communication and an understanding of best customer service practices.  Energetic, friendly, reliable and well-organized currently seeking a part-time/summer customer service position that will utilize all skills, abilities and areas of expertise as follows:

• Customer Service
• Team Work
• Organization
• Problem Solving
• Interpersonal Skills
• Multi-Tasking
• Time Management
• Communication
• Conflict Resolution

HIGHLIGHTS OF QUALIFICATIONS:

• Experienced in handling customer needs and providing excellent service
• Strong communication skills, including ability to communicate in English & French
• Fast-learner, well organized with the ability to multi-task
• Confident in ability to promote and close sales and exceed monthly sales targets
• Able to diffuse situations and generate solutions to problems quickly and efficiently
• A supportive and efficient team player who can work with minimum supervision
• Punctual, flexible and available to work days, evenings, weekends and holidays
• Computer skills: able to use MS Word, Excel, PowerPoint

PROFESSIONAL EXPERIENCE:

Event Assistant,        Ecole Secondaire Etienne-Brule – Toronto, ON        2015 – 2016

• Organized events and activities for a large group of kids from the ages of 12 – 13
• Data entry: entered information of members in excel
• Supervised game room and made sure that all the kids were calm and respectful

Camp Counselor, Seneca Summer Camp – Toronto, ON        2015

• Under the mentorship of head counselors, learned key skills in being a leader and a competent counselor
• Assisted head counselors by setting up classes, arranging the kids activities and getting the required equipment for the day

EDUCATION:

Ontario Secondary School Diploma, Ecole Secondaire Etienne-Brule – Toronto, ON        2017

• 3x honour roll student
• Earned multiple awards for athletic and academic achievement
• Active member of various sports teams (basketball, soccer & volleyball)

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