Stage 2017 Whitehats: IT

Internship Report[pic 1]

Whitehats

[pic 2]

Casutt Kian 2nde 3                                                  Year: 2017

I. Summary

• Presentation of the company
• Presentation of certain professions within the company
• Organizational chart
• The course of my week
• My internship experience
• Evaluation document filled by the internship supervisor
• Thank you letter addressed to the internship supervisor

II. Presentation of the company

Description of the company:

        Whitehats operates as a full service IT network and infrastructure support organization since 2007 founded by Roger Gemayel, the current CEO, and Rizwan Sabir, the current General Manager. They provide their services to over hundreds of clients ranging from small business to enterprise clients. Composed of two teams, one in Dubai, UAE and one in Pakistan. Together they are about 50 employees. Their aim is to help organizations achieve their goal by combining sound business practices with appropriate technology tools. Whitehats is also part of Pharaon group of companies, established in 1868 in Lebanon.

        The company focuses on supporting the IT needs of companies offering them IT service solutions, complete IT setup including infrastructure, security, cloud and VPN solutions are the services the company mainly focuses on. Whitehats also offers Annual IT support contracts customized according to client requirements. Their VPN solutions provide functionality of connection site to site offices or site to multi-site offices, so that they can access their centralized resources from ay Middle East, GCC or worldwide. They also provide outsourcing solutions to support in-house IT teams.

        Onsite hardware, software and maintenance services, operating system support and computer services is the heart of Whitehats.

III. Presentation of certain professions within the company

1st Person:

        Asad Riaz, a network/system engineer, has the responsibility of taking care of servers and help clients with any IT related difficulty, for example, if the client had problems with their email or printer, someone like Asad could assist them by remote support or onsite support. Thanks to Bomgar, which is the worldwide leader in secure, appliance-based remote support. More than 5000 companies worldwide have transformed their IT support functions with Bomgar's enterprise-class solutions. Improving operational efficiency and customer satisfaction, engineers are able to find and solve the problem by logging in on the client's computer remotely, being able to control and assess the problem. Onsite support is for problems that cannot be solved remotely.

        For this kind of profession, certain certifications are needed, and knowledge of different technologies is mandatory. Asad Riaz has over nine certifications, several in Microsoft and apple. He also needs to be up to date with all technologies to be able to help clients with these technologies. He likes this profession because he always needs to be up to date and be aware of new technologies. He chose to be a network/system engineer because it is his passion. Asad has followed four years of studies at university of IT and IT engineer.

He told me that if I wanted to become like him, I would have to be patient, devoted and love what I do.

        Personally, I am not really interested in becoming a network/system engineer, but nevertheless I was never bored when he talked and explained to me about his job and studies. I was curious to know what it took him to get to where he was today.

2nd Person:

        Rameez Ul Hasan, is the UI designer and graphic designer of Whitehats in Dubai. His profession consists of designing the interface of a website, depending on what the client asks for. He is not limited only to websites, he also designs and creates logos and symbols to offer the company as well as making short videos, as seen on the official Whitehats website. Becoming a designer, requires having primarily a talent in arts and crafts but also to study art at university. This profession demands a lot of work and effort as well as patience depending on the projects. Rameez does not work alone, he has a team in Pakistan, with which he communicates to work on projects.

        He loves his profession, not only because he has to be creative and invent but also because designing is his passion. He chose to be a designer because he loved to draw and create, he also had knowledge in numerous designing softwares.  

        To become a UI and graphic designer, Rameez studied at one of the best arts school in Pakistan, Hunerkada college of visual and performing arts, Lahore, for four years. He also needed a certification for the designing softwares. To be able to graduate Rameez needed to study drawing, sculpture, painting and designing. At the end of his graduation all his work was represented in a arts museum in Lahore, Pakistan.

3rd Person:

        Usama, is part of the developing team in Pakistan, he is a front-end developer. Usama's responsibility is to develop websites by scratch with his team or to continue a website off a template which the client has chosen. Like Rameez he displays the user interface (UI) in a correct manner through coding, developing, and communicates with Rameez to make sure the job is well executed. To become a developer, one needs to learn the three basic programming languages, HTML, CSS and JavaScript. In simple terms, HTML is the basic coding to make a website. CSS is a programming language to transform the layout of the website, to give it a distinct look. JavaScript is used for the functionality of the website.

        He chose to be a developer not only because he is fond of his profession but because it requires patience, dedication. He also has the liberty and freedom, to create the UI display of a certain website.

        Like Rameez, his profession requires four year of programming studies. It is mandatory for him to learn the three programming languages mentioned before. He told me that he was lucky enough to have enough knowledge of these languages whilst he was still in school, to have further advanced studies at university.

...