Lettre De Motivation

Agenda – Special Bookings and Customer Service

NB: specific agenda topics will cover:

AS IS process outline - general discussion - TO BE process documentation

Day 1 – Tuesday 12 November 10:00-18:00 - 28th floor Marco Polo

10:00-10:30 Workshop Introduction-Approach-Deliverables

10:30-12:00 Service Products Catalog and VAS introduction

12:00-13:00 Lunch

13:30-14:00 To-Be Processes overview - no discussion

(Detailing with discussions will be covered in the individual topic)

15:00-16:30 OOG bookings

16:30-16:45 Break

16:45-17:45 Conventional Break Bulk bookings

17:45-18:00 General discussion and wrap-up of the day

Day 2 – Wednesday 13 November 09:30-18:00 - 18th Floor 18A meeting room

09:30-10:00 Highlights and reflections from yesterday

10:00-10:45 Ro-Ro bookings

10:45-11:00 Break

11:00-12:00 DG bookings

12:00-13:00 Lunch

13:00-14:00 DG bookings - continued

14:00-15:00 Reefer bookings

15:00-16:00 What’s special about Land transportation/Intermodal

16:00-16:15 Break

16:15-17:00 Equipment substitution

17:00-18:00 General discussion and wrap-up of the day

Day 3 – Thursday 14 November 09:30-18:00 - 28th Floor Hydra

09:30-10:00 Highlights and reflections from yesterday

10:00-10:45 Diversions

10:45-11:00 Break

11:00-12:00 Cargo rolling/short shipment

12:00-13:00 Lunch

13:30-14:00 Cargo rolling/short shipment - continued

14:00-14:45 Delay in Transit

14:45-15:45 Cancelled/Void bookings

15:45-16:00 Break

16:30-17:00 NVOCC – house bill requirements

17:00-18:00 General discussion and wrap-up of the day

Day 4 – Friday 15 November 09:30-16:00 - 28th Floor Lapérouse

09:30-10:00 Highlights and reflections from yesterday

10:00-12:00 Split and merged bookings

12:00-13:00 Lunch

13:00-13:45 Incidents and trip plan alerts

13:45:14:30 Other Customer service issues

14:30-16:00 General discussion and final w

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