Lettres formelles ecrites

WRITING FORMAL LETTERS

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Useful Phrases for writing formal letters

a) Writing formal letters generally:

Greetings:

• Dear Sir

• Dear Madam

• Dear Sir/Madam

• Dear Mr Brown

• Dear Ms Jones

Reason for writing:

• I am writing in response to your article/advertisement/letter

• I am writing with regard to your article/advertisement/letter

• I am writing regarding your article/advertisement/letter

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Ending the letter:

• I look forward to receiving your reply

• I look forward to your reply

• I look to hearing from you

• I am, yours faithfully (if you don't know the name of the person you are writing to)

• I am, yours sincerely (if you know the name of the person you are writing to)

• Yours faithfully

Yours sincerely

b) Writing formal letters to complain:

Reason for writing:

• I am writing in order to complain about

• I am writing to complain about

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Introducing the complaint:

• Firstly

• In the first place

• First of all

• My first complaint is

• The first problem is

• The first thing I would like to draw your attention to is

• My first concern is

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Introducing further complaints:

• Secondly

• In the second place

• Not only …….but also

• In addition

• In addition to this

• Added to this

• …….was also unacceptable

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Demanding action:

• I suggest that you replace the item

• I therefore suggest that I be given a full refund

• I would be grateful if my money was refunded

• I would be grateful if you could give me a full refund

Ending the letter:

• I look forward to hearing from you

• I look forward to receiving a full refund

• I look forward to receiving a replacement

• I look forward to receiving your explanation

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c) Writing formal letters to make suggestions:

Reason for writing:

• I am writing to suggest

• I am writing to arrange

• I am writing to offer suggestions

• I am writing make arrangements

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Making first suggestion:

• My first suggestion is

• First of all I suggest

• I would like to suggest

Making further suggestions:

• Another possibility is

• A further possibility is

• I further suggest

• I would further suggest

• Secondly

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Offering a choice:

• Would you therefore mind choosing between ….?

• Either……or

• You might choose either ……. Or

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d) Writing

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