Stage à L'Isatis Chalet Hôtel aux Ménuires

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Rapport de Stage

Stage à L'Isatis Chalet Hôtel aux Ménuires.[pic 2]

Par Antoine Gendre, première année de licence, Session Novembre

Encadreur professionnel : Paleni Jérôme, O'Meyer Maud

Remerciement

Je voudrais tout d’abord commencer ce rapport de stage en remerciant toute l’équipe de L'Isatis Chalet Hôtel qui m’a énormément appris cet hiver. Un grand merci à Jérôme Paleni sans qui cette expérience n’aurai pas été possible. Je souhaiterais également remercier mes chefs de rang, Florian Dutheuil, Fabiano Da Silva ainsi que mon superviseur en réception Guilhem Blanchard pour toute l'expérience professionnel et la passion qu’ils ont su me transmettre, merci à eux.        

IV) Presentation of the company:

L'Isatis Chatel Hôtel is a three-star hotel, is situated in Les Ménuires near Val Thorens, in 30 kilometers of the train station of Moutiers, and in 110 kilometers of the airport of Chambéry.

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Isatis chalet hotel and the Cocon des Neiges restaurant propose accommodation, a warm welcome and excellent cuisine in an exceptional setting.
In Les Menuires, the 3 Valleys, ideally situated at the foot of the ski slopes and the Bruyère 1 gondola.
It's open only during Winter, from December to April.

Architecturally, the hotel is in perfect harmony with the surrounding countryside.
The combination of wood, flagstone and the tasteful decoration of the suites give Isatis Chalet Hotel, in Les Menuires, a cosy and traditional atmosphere where comfort and service are keys.

The hotel propose in the reservation 17 suites, with WIFI Access, of different sizes sleeping from 2 to 12 persons. The equipment is the same for all suites, they are not equiped to cook.

The private spa bath on the balcony of each suite, its location and good food make this hotel a unique and ideal get away for a relaxing holiday.

This hotel can welcome couples, families, friends, seminaries with one private room, and also evenings under the Bulle, a covered terrace.

There are all that is needed nearby as ski rental shops, ski school, aquatic and wellness complex, cinema, night club and various shops.

1. Organization of the company:

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F&B Manager :He manages all the restaurant staff, organizes the service, plans schedules of the employees and he manages the hiring. He has to manage the supplies,the holding of stocks and commands in the bar and int the cellar, he chooses his suppliers.

The F&B Manager is in charge of developing the profitability of the restaurant with the objectives fixed by the direction, he is also responsible for the development of the customer relationships.

Head Waiter: He has to watch the good progress of the service on all the tables. He assures order takings, makes the service and clears the tables helped by the waiters.

He verifies that nothing misses at the tables. During the service, he perfectly well has to know the menu and the dishes to be capable of answering the questions of customers.

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