Corrigé devoir 1 anglais - hotellerie et restauration hr

QUESTION 1 – Identify the following document and then summarize it.

This document is an article published in the magazine Caterer and Hotel Keeper, on May the 2nd 1991. The article is entitled: « Waiting in the Wings ». Firstly, it talks about a job search announcement and the qualities that are required to be a good waiter.

It raises the problem of waiters being often required to work long and unsocial hours. It also highlights the importance to be in good health and to accept that financial rewards will not always be big.

In the second part of the article the writer recalls the personal experience of Roger Capisano as a waiter.

QUESTION 2 – Find out about the qualities and skills required to be a good waiter/waitress.

As the essential work of a waiter or waitress consists on waiting, the qualities and skills from the candidates are: to be avid to work often long an unsocial hours, to be in very good health, to accept that the financial reward will not be always big, to have an extrovert personality, to be an excellent team player with style and panache, to have a common sense of humour and love people, to have an excellent memory, to be able to count, to be disciplined but above all to be diplomat.

QUESTION 3 – Find out how waiters and waitresses are considered in Britain.

In Britain, waiters and waitresses are rarely given the respect they deserve for their hard work on the background while chefs earn accolades and stardom never dreamed of several years ago. Their work is considered as subservience and the British people often had to rely on European immigrants to provide the good service they require. It’s all too often forgotten that without waiting staff providing good service, excellent food would lose its impact!

QUESTION 4 – Explain the following sentence from the text, The restaurant is a stage.

This sentence refers to the restaurant as a theater stage. We can consider that costumers are treated as guests who must completely be enchanted by the way they are treated. Whatever happens behind the kitchen door, the waiter has to keep his smile on and make clients feel special. Customers can be compared to the public because they are spectators of the scene. We can say that every service is like a new representation.

QUESTION 5 – Branching out: What do you think of tipping?

I think that tipping is a good way to demonstrate some gratitude, for the service that the waiter delivered it’s like a reward. Normally waiters give their best to please the customers and customers reward them with tips. This will encourage, motivate and encourages them to pursue with his good service. In some countries such as the United States the service is not included and you have to add on average 10% to your bill for the service. Very often we don’t really pay attention to the service offered by the waiter because the service is already included and we take it as a simple part of their job. Anyway tipping is like a tradition in some countries.

...