Project management

1. We define the projects as:

 Project 1: Online Six Sigma Training Program

 Project 2: Coding Performance Improvement Project

 Project 3: Website Redesign Project

 Project 4: Wireless Technology Project

Factors that we should take into account in our weighted scoring model include:

The Financial Cost of the project.

Resource Availability and Reliability - the availability and reliability of appropriate resource to

deliver the project within the company or via a third-party supplier. If dealing with a third-party

then the score should also reflect the resource reliability within the supplier company.

The value of any Product Benefit - one-off or ongoing product enhancement.

The value of any Customer Benefit is an enhanced project, improved service provision or

improved performance.

The value of any Financial Benefit to the company.

If the project Delivers Industry Advantage e.g. by delivering a new product or novel solution

which the company can use to financial or marketing benefit.

If the project has a Low risk of disruption to core business – it can be implemented with little

or minimal impact on the current service offering.

Using these criteria we see that project 1 (online Six Sigma Training) has a high financial cost

(lower affordability), low resource concerns (as it is outsourced to a reliable third party

company), delivers ongoing product, customer and financial benefits – delivering an industry

advantage, whilst being low in risk as it is outsourced. The product benefits could reasonably

anticipate being ongoing, substantial and cumulative.

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Project 2 (Coding performance) is similarly high cost (lower affordability), will require

significant resource effort, delivers minimal customer benefit but higher product and financial

benefit through efficiency, delivers minimal industry advantage and is low-risk.

Project 3 (website redesign) and project 4 (wireless technology) are similar in nature – smaller

scale, lower cost, lower benefit, some industry advantage in terms of reliability and low-risk.

In this example, project 1 (online Six Sigma training) gives the highest return. Although similar

in profile to project 2 - the fact that project 1 delivery is outsourced to a reliable third party

supplier (minimizing resource concerns) and delivers ongoing substantial product benefits means

that project 1 outscores the (similar in scale) project 2.

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Created by:Date:

CriteriaWeightProject 1Project 2Project 3Project 4

Financial Cost - Affordability25%40409090

Resource Availability and Reliability15%60304040

Increasing Product Benefit15%70302020

Increasing Customer Benefit10%30303030

Increasining Financial Benefit15%50603030

Delivers Industry Advantage10%50402020

Low risk of disruption to core business10%80409090

Weighted Project Scores100%53395050

Project 1: Online Six Sigma Training Program

Project 2: Coding Performance Improvement Project

Project 3: Website Redesign Project:

Project 4: Wireless Technology Project:

Weighted Scoring Model for Project Assessment0102030405060Project 1Project 2Project 3Project 4Weighted Score by Project

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2. Planning

In the Work Breakdown Structure, the entire website redesign project is a level 1 activity.

As the focus of the redesigned site should be to better meet the needs of the customer, there will

be considerable focus in scoping the project and developing the project plan (a level 2 activity).

Within this scoping work, there needs to be an understanding of the company’s objectives in

building the site and what information should be covered. There should be feedback from

customers on the surrent site content, what works, what doesn’t work, what is needed, how it

should be structured etc. Consideration should be given to the jpourney of customers as they

move through the site as this will inform how content is structured and how the navigation is

presented. Pulling these together allows us to define the overall requirements of the site and to

consider the site design itself. These elements should be drawn together in a project plan (which

should include a risk assessment)

Within the consideration of the design, some thought needs to be given to the look, feel and tone

of voice of the site (is it authoritative? or friendly and accessible?). Different navigational

approaches should be considered and potentially tested with users to get their input in meeting

the needs of their user journey.

Other level 2 activities involve writing and refining the content, building a template page for

review

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