U21B - Fiche descriptive d'une situation de communication (en anglais).

BTS ASSISTANT DE GESTION PME-PMI - Session 2017

U 21B - FICHE DESCRIPTIVE D’UNE SITUATION DE COMMUNICATION

Cette fiche est rédigée en langue vivante étrangère ou en français, la langue ne faisant pas l'objet d'une évaluation.

Writing and talking about your work placement

Your name: GARNIER Mathilde

Identification number:

Communication situation you had to deal with:

Place an order to the supplier

■ experienced

□ observed

Period:

Company

Name : 

ACTEMIUM VIRE

29 rue de la Mondrière
14500 Vire

Sector:

realizes works in the field of the electrical energy, of the automatism and of the industrial maintenance.

Context

General setting:

In my company, we must have equipment to use on construction sites. This requires placing orders to suppliers.

The communication situation:

   - People involved (names / jobs):          Me, GARNIER Mathilde, management assistant.

         NORGEOT Emmanuel, after sales service department

   - Relationships between the people:        We are colleagues

   - Communication techniques and tools:        Phone, computer, printer, email, Oracle software

   - Location:  Call the Office of Actemium in Vire.

   - Duration: Ten minutes

SITUATION

Summary of the situation, showing strategies:

• Stakes:          General objective the order must be placed as soon as possible

        Quantitative objective:   Realization of one to two orders a day

        Qualitative objective: Ease the service activity during the overloads working period.

• Communication form:  Professional 

• Communication strategies:

Other:        Cooperation strategy to ensure good understanding of the trainee.

        Engagement strategy to fill in the intern.

Me:        Cooperation strategy to assimilate the request of my colleague.

        Engagement strategy by producing the order that was asked.

What is at stake?

Problem(s):

My colleague told me that I had forgotten to put a comment on the order.

Solution(s): 

I had to modify the order and reprint

Personal Assessment of the situation

I would have been more effective if I had all the information on the first call. It's also for me to be sure to have taken the right things on the phone.