Discussion téléphonique client Anglais

-Hotel Au Relais de trans how can I help you?

Hello, I would like to make a reservation.

-Yes, for what day?

Can I reserve for tonight?

-Of course, madam, for how many people?

Me and my husband only.

-Ok so a double room, for how many nights?

We will stay 4 nights. How much is it in total?

-The price for the 4 nights is 246€ (two hundred & forty-six)

is breakfast included?

-No madam, the breakfast is a part of it. It is 9€ per day and per person.

And how much would it cost if we wanted to take a half board?

-If you want half board it is 101€ for you and your husband for one night.

Ok, Is there a bathroom in the room?

-Of course, madam, Bathtub or Shower, is like you want.

Fine, we would like a bathtub.

-Great so your room is on the second floor.

Could we have someone to help us with our luggages?

-No problem, madam. What time do you plan to arrive?

We will arrive around 7:30pm (seven & a half hours)

-Fine we will be there to help you

Thanks, and at what time is breakfast?

-It's 7:00 to 10:00 a.m.

Is there room service? Because I have problems with my legs

-No, but if you need anything, we will be at your disposal

That's very nice of you. What about the restaurant how's it goes? Because on your site I haven’t seen a menu

-This is normal, it is a buffet at will consisting of 17 different entrances, 3 hot plates with accompaniment and a dessert buffet. The restaurant is open only on the evening from Monday to Thursday included.

Oh! Okay thank you very much, everything is good thank you for the time you have given us.

-It's my pleasure, I therefore confirm the reservation of a double room for two people tonight for a duration of 4 nights. And for the meal you can choose on arrival.

-Thank you, see you after.

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